On-site service provider - Change Management

Working in a highly pressurised and time-critical service environment, the client was struggling to translate a loyal UK-wide client-base into profitable business.

EBTI was able to support the management team in implementing substantial improvements to cost-control, asset management, resource planning, payroll, invoicing and quality systems through an extended change process.

The intervention resulted in ISO accredited quality, system, integrated health, safety and environmental management systems, with most routine admin tasks overhauled, streamlined and in many cases automated, together with more robust commercial practices introduced.

The level of automation freed the management team to deal with emergent situations that form a core part of the business' context and impact significantly on service level provision.

The business has since significantly increased turnover and operating margins.

• Automation of routine admin tasks
• Tracking/assessing quality control data
• Client relationship management
• Managing growth