Operations Support

EBTI's approach to operational improvement centers on long-term effectiveness, rather than the short-lived efficiency gains that often carry unforseen consequences for other parts of the business.

Easy-to-measure indicators of efficiency rarely coincide with the real key-performance factors that will attract attention to problems, before they become liabilities.  

• Professional, change-management service; from project concept through to conclusion, including day to day operational support with any part of the intervention
• Post-intervention support for the bedding-in period, to ensure that all planned benefits are realised
• Training on information/knowledge management systems and processes (scope and scale)
• Project management and team-based support for specific projects or business goals
• One-on-one or group coaching to facilitate or enhance creative problem solving